Terms and Conditions
Tropical Property Rentals Inc.
RENTAL TERMS AND CONDITIONS
Use of Premises: Reasonable and orderly conduct is expected by all Guests in all our leased residences; with respect given to the terms of this lease, the property, the neighbors, and the Law. Guests are responsible for all damages as outlined under “Vacation Rental Damage Protection”. All guests agree to indemnify and keep this agency and its employees, free and harmless from any liabilities for any loss or damage whatsoever arising from, related to, or in connection with the rental of the premises, including, but not limited to, any claim or liability for personal injury or damage or loss of property which is made, incurred or sustained by Guests (leaseholder) or Guests of Guest; except only such personal injury caused by the negligence or intentional acts of the Owner or his/her Agent. Guests shall not park or drive vehicles on the lawn or in an area that will obstruct any adjoining drive except designated area. Should any of the terms of this agreement be breached by Guests, resulting in legal action on the part of the Agent or Owner against Guest(s), in court or a settlement is reached, the prevailing party shall be entitled to collect all costs of said legal action, including, but not limited to, reasonable attorney’s fees.
Accounting/Payments: The initial 50% (fifty percent) reservation payment, balance, and/or security deposit are deposited in Agents Non-Interest Bearing Account; except the $100 (One Hundred Dollar) processing fee, which is earned upon entering into lease and payable to Agent. All Payments are in USD. This agreement shall be binding when Agent has received the signed lease and initial 50% deposit as rent. All payments must be made by Cash, ECheck or Credit Card. Total cost includes Florida State Sales Tax and Monroe County Lodging Tax totaling 12.5% (Twelve and one half Percent). Full Balance of Rental Agreement, which includes, but is not limited to, Security Deposit, Utility Deposit, Cleaning Fee, Damage Insurance, and Remaining Balance, is due in full 90 Days prior to arrival date.
*Optional* Security Deposit: Owner reserves the right to cancel any reservation if the optional security deposit is not received within a 5 (Five) Day time period from Guest’s said commitment. If the Security Deposits option is selected, as opposed to the CSA Damage Waiver Policy (see below), Guests may not apply the security deposit to rent. Owner shall hold said deposit to secure Guest’s performance pursuant to this Rental Agreement and all applicable laws and regulations. Owner may apply said deposit to any damages caused by the Guests, guest’s Family, Guests Visitor’s, agent’s or employees, including without limitation, unpaid rent, telephone charges, utilities, any excessive cleaning required beyond standard post-tenancy cleaning, and any other damages. Owner is not required to apply the deposit towards any rent owed by Guests. The security deposit shall be held by Owner in a non-interest bearing account. Any remaining deposit and/or deposit claim notification, shall be mailed to the Guest with-in (45) Forty Five Days after cleaning and inventory of the premises subsequent to Guest vacating the said premises. Guest shall return the rental premises and all property included therein, to Owner at Check-out time, in the same condition it was in when Guest checked in, absent only of normal wear and tear. Any damages or missing personal property shall be deducted from the security deposit at replacement value. If no damage need be repaired, or additional cleaning, as stated above, the security deposit shall be refunded, by check, to the Guest’s complete address provided, and postmarked with-in 14 days of departure.
*Optional* CSA Damage Protection: This policy covers unintentional damages to the rental property (interior) that occur during your stay. Service calls made necessary by actions of Guests/Visitors shall be solely at Guest expense; and charged to the credit card on file, this includes but is not limited to clogging toilets & seemingly non-functioning TV’s. Meeting the guidelines listed in the guest directory will help ensure no charges to your credit card. Late check-outs are unauthorized and will result in an additional charge of $50.00 dollars per half hour as additional cleaning staff will be necessary to get unit prepared for the next guests. Smoking in the unit will result in a $250.00 charge. Keys not returned will result in a $100.00 charge. Failure to vacate boat slip and trailer facility at time of check out will result in a $250.00 charge. Exceeding maximum occupancy will result in a $200.00 per person charge. Guests shall immediately notify Owner, upon occupancy, if any of the furnishings and/or personal property are damaged. Otherwise, Guests shall be responsible for maintaining and returning said furnishings and property to Owner, at end of the subject Rental Agreement, in the same condition it was in upon occupancy, absent only normal wear and tear. Guest’s policy will pay a maximum benefit of $5,000 (Five Thousand Dollars). Any Damages that exceeds $5,000 dollars will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property in the unit, as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $5,000 (Five Thousand Dollars). Certain Terms and Conditions Apply. Full details of the Damage Protection Policy can be found on our Home Page under the "Vacation Protection" tab. By selecting this option when making your reservation, you authorize and request CSA Travel Protection and Insurance Services to directly pay Tropical Property Rentals Inc. any amount payable under the terms and conditions of the Rental Insurance Protection Program.
Hurricane Policy & CSA Travel Insurance: Florida Keys Hurricane Season extends from June 1st thru November 30th. Guests are encouraged to purchase “Trip Interruption Insurance” to protect their investment, as there are no Refunds for cancellations, due to a hurricane or any other unforeseen reasons. Trip interruption/Travel insurance is available by our CSA Vacation Rental Insurance Provider. This policy covers your trip cancelation, delays, interruption and MUCH MORE. For complete coverage details please visit our "Vacation Protection" tab on the home page. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to directly pay Tropical Property Rentals Inc. any amount payable under the terms and conditions of the Rental Insurance Protection Program.
Cancellation Policy: We do not allow cancellations and CANCELLATIONS ARE NON REFUNDABLE. We highly recommend protecting your vacation investment with our CSA Travel Insurance, in the event that a cancellation is necessary. If you are concerned about unexpected events such as Hurricane Evacuations, travel delays, family illness and other emergencies, please select our CSA Travel Insurance. For more information on our CSA Travel Insurance, please select the "Vacation Protection" tab on the Home screen.
Accommodations: Individually & privately owned, each rental home reflects the tastes of its owner(s). Each home is equipped with basic housekeeping items, laundry facilities, starter rolls of paper products (i.e toilet and paper towels). Linens and towels are provided in all our homes. Every effort is made to assure accurate descriptions with no misrepresentation intended. Substitutions and refunds will not be made upon arrival for any reason. Guests acknowledge that repairs and maintenance to buildings and their grounds are ongoing, and no allowance is made for inconvenience due to the same. Mobile/RV campers of any kind are not permitted on the property. Guests agree to abide by all rules of any homeowners or condominium association, City and State Ordinances.
Substitute Accommodations: Guests acknowledge that the availability of a Rental is not guaranteed. Owner shall make all reasonable efforts to have the rental premises available for Guest’s rental term. In the event of only natural disaster, fire or other casualty, due to the sale and transfer of ownership of the property to another party, or if Tropical Property Rentals Inc. is no longer the Property Manager of the said premises; Owner’s Manager will offer a substitute property to the guest for approval. If guests reject the substitute property, then all collected deposits and fees will be immediately returned to the guest. The Owner and Property Manager shall have no further liability or responsibility to Guests. All terms and conditions of this Reservation Agreement shall apply to any acceptable substitute rental property.
Check-in & Check-out Policy
Check-in times range from 3:00 - 5:00 pm (Dependent on Location)
Check-out is 9:00 am (At all Locations)
Please don’t make us enforce these Policy times!! Every effort is made to make sure all our
guests are able to get into their rental on time; as these rentals are cleaned weekly, the staff
needs access to units at 9 A.M. so all guests can receive the same clean accommodations.
Owners will not rent to anyone under the age of 24 (Twenty Four).
Guest will be e-mailed check-in instructions 72 hrs prior to arrival, if you do not receive them,
please contact Tropical Property Rentals at 305-393-3004
Repairs: Guests agree to report all inoperative and/or missing equipment to Agent immediately. Service must be scheduled and may require parts to be ordered. Problems will be corrected as soon as humanly possible. Priority is given to air conditioners/heat, refrigeration, plumbing/septic, water or electrical problems. Agent or authorized employee, repairman, and landlord will have right of entry at any time. No refunds will be issued for the following: a delayed check-in or an early check-out, damage to Guests’ belongings due to malfunctioning equipment/appliances, discoloration of clothing due to chemical content of water, mechanical failures of appliances/electronics, interruption/loss of utilities (including cable/internet) or inclement weather including hurricanes or other acts of God.
Eviction Policy: The lease period begins at check-in on arrival date and ends at 9:00 A.M. on departure date. Rental is restricted solely to the specific number of occupants as described/advertised for each home (only babies sleeping in cribs are not included in occupancy count). Landlord will not rent to anyone under the age of 24 (legal photo ID required upon request of Agent) and Leaseholder must be in occupancy of the said unit during the entire lease period. Agent reserves the right to deny occupancy, evict and refuse refund to anyone at any time, that appears to be detrimental to the property.
Guests acknowledge and agree that Owner may remove, or cause to be removed from the rental premises any Guest or occupant who, while at the rental premises, illegally possesses or deals in controlled substances, violates any of the terms of this Rental Agreement, is intoxicated, profane, lewd, or brawling; who indulges in any language or conduct which disturbs the peace and comfort of other Guests or neighbors, or which constitutes a nuisance, or which injures the reputation, dignity or standing of the rental premises, anyone who fails to make a payment of rent at the agreed-upon rental rate and fees at the agreed-upon times, anyone who fails to check-out at the agreed-upon time, unless an extension of time is expressly agreed to by the Owner or the Owners Agent, and the Guests prior to check-out. Admission to and removal from the rental premises, are not, and shall not, be based upon race, creed, color, sex, physical disability or national origin. Any notice to vacate may be given orally or in writing by Owner/Owner’s Agent to Guest or occupant, and if in writing shall be as follows: “You are hereby notified that this establishment no longer desires to entertain you as it Guests, and you are requested to leave at once. To remain after receipt of this notice is a misdemeanor under the Laws of this State.”
If any Guest who is asked to vacate early has paid in advance, Guest will forfeit all advanced payments. Owner may retain any security deposit without further notice as agreed upon liquidated damages, consideration, for the execution of the Rental Agreement and in full settlement of the claims, or Owner, at Owner’s option, may proceed in a legal manor with any damages claim. Any Guest who remains or attempts to remain in the rental premises after being requested to vacate shall be guilty of a misdemeanor of the second degree punishable in accordance with Florida Law. If any person is illegally at the subject rental premises, Owner may call upon any law enforcement officer of this State for assistance. If Guest is arrested, Owner shall employ all reasonable and proper means to care for any personal property which may be left at the rental premises by the guest; however, upon arrest, the Guest(s) shall be deemed to have given up any right of occupancy and to have abandoned such rights. Guest(s) may not assign, re-assign, or sublet rental unit at any time, for anytime period, during their rental term. Any such activity will result in immediate eviction and forfeiture of all payments.
Smoking: ALL homes are posted as NO-SMOKING. Please respect this and smoke only outside the home. Guests also agree that cigarette butts and all associate waste shall be properly disposed of in waste receptacles. If our cleaners have to pick up your cigarette butts a $250.00 charge will result.
Pets: Only Registered Service Animals will be allowed with the expressed consent of the home owner and an additional security/damage deposit of $500.00 will be required. If above mentioned service animals are permitted, they are to be under the owners supervision at ALL TIMES and not allowed to disturb neighbors or wildlife. Guests must clean up after the pet and not leave messes in the yard. Pets cannot be left unattended in the home unless they are kenneled. Guests that do not adhere to these guidelines will forfeit their pet deposit and their vacation will be terminated immediately. All animals must be leashed while off the property. Violators of the animal ordinances are subject to be ticketed or fined. Notice! Pets brought onto a property without prior written approval will result in a $1,000.00 fine WITHOUT EXCEPTION and possible eviction from property.
Pool/Jacuzzi/ Water frontage: Guests acknowledge and specifically understand that drowning is the leading cause of death of young children in Florida and is also a significant cause of death for medically frail elderly persons. Consequently, guests agree, as a material condition of this Lease and as a material inducement to guests to enter into this Lease, to constantly supervise, or provide constant adult supervision, when children or medically frail elderly persons use, are near, or have any possible access, intentional or unintentional, to the swimming pool, Jacuzzi, or Water that is a part of this rental premises. Guest's further acknowledge and understands that the subject swimming pool, Jacuzzi, water and rental premises contain pool safety features designed to deny, delay or detect unsupervised entry to the swimming pool so as to reduce the risk of drowning or near-drowning incidents. Consequently, Guests agree, as a specific material condition of this Lease and as a material inducement to Guests to enter into this Lease, to use all such safety devices as intended and to advise all family members, guests and invitees of said requirement, including, without limitation, any gate latches, exit alarms if applicable or swimming pool safety covers, if applicable. DO NOT TAMPER WITH OR DISABLE ANY ALARMS!
Gas BBQ Grill: Our gas grills on our properties are for cooking only. DO NOT place charcoal in a gas grill. If you need gas, you are responsible for filling the tank. Simply disconnect the tank, take it to the local home depot, and exchange for a freshly filled tank. We will reimburse you for the charge; just bring us your sales receipt. PLEASE, when you finish cooking, and the grill is still warm, give the grill a quick cleaning so the next Guests will have a clean grill to use also. We appreciate your thoughtfulness!
Pool Heater/Cooler: On our pools that have heaters/coolers, pool heat an cooling are options that needs to be requested, if you would like the pool heated or cooled for your stay, due to the cost of Key’s Power, there will be an additional weekly fee as we set our pool temp to 90 degrees for heating and 87 for cooling for your enjoyment. Pool heat/cooling is not a profit center for our owners, and is provided specifically as a luxury convenience for our Guests during certain times of the year at their request. Again Please let us know in advance if you would like this option and the heater/cooler will be turned on prior to your arrival. If you are not sure if it is needed and have any questions please don't hesitate to ask.
Standard Items List: Each rental home is equipped with the following items unless its brochure description states otherwise: Dish Towels, Fully Equipped Kitchen, (accommodates the total occupancy number), Linens and Bath Towels, and toilet paper and paper towels (limited supply) to assist you till you can get to the grocery store.
Telephone: Local calls from the leased premises are free; however, there may be an irremovable long distance block requiring a credit card to place calls. Un-authorized long distance charges via phone, fax, or computer will entail cost of charges plus a $20.00 fee.
Utilities: Water, Cable TV, Wireless Internet, and Electricity (not including pool heat) are included with all our Vacation Rentals.
Liability: By signing below, Guests/renters warrants that they, and all persons accompanying them, agree to hold harmless the owner of the property and his/her agents or assigns, from any liability due to injury, loss of life or loss of property by the Guests or any persons accompanying the Guests. If there are any concerns with the above information please click on our " Guest Services " Tab as we have EXCELLENT insurance options for you!
Owners Obligation: Owner agrees to make the property available for his/her Guests in clean and proper working condition. Should any condition or circumstance arise that would prevent the Owner from fulfilling that obligation, including acts of nature, hurricane damage or any change in local vacation rental ordinances, the Owner and his agent agree to do everything possible to find alternative equivalent or satisfactory accommodations, but the only obligation in such case, or in any case, shall be for the Owner to have his agent notify his guests of the current circumstances. Guest's are encouraged to purchase " Trip Protection Insurance " as it, and " Damage Protection " are both offered as options to protect all our Guests interests.
Cleaning: The above rate includes normal exit cleaning, our homes are cleaned before you arrive and again after your departure. Additional cleaning during your stay is not included unless arranged in advance for an additional charge per cleaning. The unit shall be returned in the condition found with the exception of normal cleaning and normal laundry. Since we provide a washer/dryer for our guests. Guests shall keep up with their use of linens and towels and leave only one set of linens and towels per room upon departure. Furniture shall not be re-arranged. Dishes shall be left clean and properly stored. The last load of dishes, once washed, may be left in the dish-drainer or dishwasher.
Agency Representation: Guy Moreau of Tropical Property Rentals Inc. and all Associates and representatives of the owner, pursuant to Florida Statute 21V-10-033, will be paid by the Owner. The Owner/Agent is not responsible for loss, theft, or personal injury. Tropical Property Rentals Inc makes every effort possible to keep all pictures and information on all of our homes accurate and up to date. If you are entering any or our rental locations unseen, your signature on our Reservation Agreement releases us, and our representatives from any and all deficiencies you may find upon arrival.
Indemnification & Hold Harmless Clause: Guests are responsible for and shall indemnify the Owner and Owner’s agents, upon demand, and hold them harmless from any and all claims, liability, demands, actions, causes of action, expenses, damages, losses or injuries sustained by any person including Guest, Guest’s Family, agents, Guests or invitees as a result of, or arising from the Guest’s subject occupancy and tenancy, including but in no way limited to claims arising from the use of any pool, hot tub, spa-pool, water area's or dock which are part of the rental premises. Guests shall also be liable and indemnify Owner upon demand for attorney’s fees and court costs incurred by Owner in enforcing any of the terms, covenants or conditions of this Reservation Agreement, or which are sustained by Owner as a result of or arising from or during Guest’s subject occupancy and tenancy. By Signing below, the Guest warrants that the Guest, and all persons accompanying the Guest, agree to hold harmless the Owner of the property and his agents of assigns, from any liability due to injury, loss of life or loss of property by the Guest or any persons accompany the Guest.
Payment Procedures: All forms of payment are to be made to Tropical Property Rentals C/O Guy Moreau and mailed to P.O. Box 500202 Marathon, Florida 33050, Should you have any questions or concerns please feel free to contact Guy Moreau cell direct at 305-393-3004. Our e-mail information is to be used as a convenient way for our Guests to communicate with us, but is not intended for official notification for any of the above mentioned. Please print a copy of the Reservation Agreement you received and completely filled out for your records.
Tropical Property Rentals Inc.
C/O Guy Moreau
P.O. Box 500202 Marathon, Florida 33050
Cell Direct: 305-393-3004